dg411's Privacy Policy

1. Introduction & Scope

dg411 is a platform providing online gaming services in Bangladesh. We place the highest importance on the privacy of our users. This Policy explains what types of information we collect, how we use it, and in what circumstances it may be shared with third parties.

This Policy applies to dg411's website, mobile version, and all related digital services. If you disagree with any part of this Policy, please refrain from using our platform and contact our support team with any questions.

We may update this Policy from time to time. Any changes will be published on this page and the "Last Updated" date shown above will change accordingly. For significant changes, we may notify users directly.

2. Information We Collect

dg411 collects various types of information, which can be divided into two main categories:

2.1 Information You Provide Directly

The information you provide during account registration and management includes:

• Full name and date of birth
• Mobile number and email address
• Password and security-related information
• Documents required for identity verification (such as a national ID card)
• Financial transaction details — bKash, Nagad, Rocket, or Upay account information
• The content of your messages when contacting our support service

2.2 Automatically Collected Information

Information that is automatically collected while you use the platform:

• IP address and device type
• Browser and operating system information
• Browsing and game play history on the platform
• Information about transaction time, amount, and method
• Log files and session data
• Information obtained from cookies and similar tracking technologies

3. Purposes of Using Information

dg411 uses collected information only for specific and legitimate purposes. The main purposes for which we use your information are set out below:

3.1 Account Management & Service Delivery

• Creating, managing, and verifying your account
• Processing financial transactions including deposits and withdrawals
• Applying bonuses and promotional offers
• Managing the VIP program and providing its benefits

3.2 Security & Fraud Prevention

• Protecting accounts and detecting suspicious activity
• Preventing financial scams and fraud
• Identity verification and age confirmation (for persons aged 21 or older only)
• Preventing the use of multiple accounts

3.3 Platform Improvement

• Analyzing and improving the user experience
• Resolving technical issues on the platform
• Planning new features and services

3.4 Communication & Support

• Providing support via live chat and email
• Sending important notifications related to your account
• Providing responsible gaming information

4. Cookies & Tracking Technologies

dg411 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, verifying security, and processing transactions. Without them, the platform will not function properly.

4.2 Functionality Cookies

These cookies are used to remember information such as your preferences, language settings, and game choices. They save you from having to re-enter the same settings every time you log in.

4.3 Analytics Cookies

These cookies collect information to understand user behavior on the platform. The information collected is generally in aggregated and anonymous form and is used for platform improvement.

5. Disclosure of Information & Third Parties

dg411 does not sell or rent your personal information. However, we may share information in certain circumstances:

5.1 Service Provider Partners

We work with certain trusted third parties who help us operate our services — such as payment processing (bKash, Nagad, Rocket, Upay), technology services, and platform maintenance. These partners operate under strict confidentiality agreements and may only use your information for specified purposes.

5.2 Legal Obligations

We may be required to disclose necessary information to comply with a valid order from authorities, a court directive, or applicable legal obligations. In such cases, we will make every effort to notify you as much as possible.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, we will provide you with advance notice and inform you of the new policy.

5.4 Security Protection

Information may be disclosed when necessary to protect the rights, property, or safety of dg411, our users, or the general public.

6. Data Security Measures

To ensure the security of your information, dg411 uses multiple industry-standard layers of protection:

• SSL Encryption: All data transfers are secured through 256-bit SSL encryption technology.
• Encrypted Storage: Sensitive information is stored in encrypted databases.
• Access Controls: Only authorized personnel can view user information for specific, necessary purposes.
• Regular Audits: System security is regularly reviewed and tested.
• Firewalls & Incident Monitoring: A 24/7 active security monitoring system is in place to detect unusual activity.

7. Data Retention Period

dg411 does not retain your information beyond what is necessary. The retention policy for different types of information is described below:

• Account Information: Complete information is retained for the duration the account is active. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations.
• Transaction Records: Financial records are retained for the long term, as they may be required by law.
• Log Files: Logs collected for security and technical purposes are retained for a limited time.
• Cookie Data: Browser session cookies are deleted at the end of a session; persistent cookies expire automatically after a set period.

8. User Rights

As a user of dg411, you have the following rights over your personal information:

8.1 Right to Know

You can contact us to find out what information we hold about you and how it is used.

8.2 Right to Correction

If any information stored in your account is incomplete or incorrect, you can request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may object to your information being used for purposes beyond the delivery of the primary service. If you contact us on this matter, we will review your request as quickly as possible.

8.5 Filing a Complaint

If you have any concerns or complaints regarding the protection of your information, please contact dg411's support team directly. We take all complaints seriously.

9. Protection of Minors

dg411 is for persons aged 21 or older only. We do not knowingly collect or process information from any minor. The age verification process during registration helps us enforce this policy.

If it comes to our attention that a minor is using our platform, the relevant account will be closed immediately and all collected information will be deleted.

10. International Data Transfers

dg411 operates an international platform. Your information may be processed in countries that do not have the same data protection laws as your own country. However, we always maintain the protection standards described in this Policy and ensure equivalent protection of your information through agreements with third parties.

11. Changes to the Policy

dg411 reserves the right to amend this Privacy Policy over time. Changes will be published on this page, and for significant changes we will make efforts to notify users directly.

Continuing to use the platform after an updated Policy takes effect will be considered your acceptance of the updated Policy. We therefore recommend visiting this page regularly.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team: